Jobs At
Leafy Oak
Tea Room

JOB DESCRIPTION – SUPERVISOR

This person will be serious, responsible, experienced, knows how to take control of workflow especially when it gets busy. To give direction to junior members of staff. Someone with an eye for detail and a proactive approach to work.

The role includes but not limited to:

• Open and close the tea room
• Have full knowledge of the food and drink
• Prepare the tea room for service
• Prepare and set out all food and beverage items prior to opening
• Have the ability to cook all pastries when required
• Manage workflow when it is busy
• Be in charge of the tea room, supervising the staff and giving them clear instructions
• Replenish fridges, dry goods, and coffee machines as needed
• Clear and clean tables
• Pot wash
• Maintain a tidy and enjoyable environment at all times
• Take charge of cleaning all cutlery, crockery and other work material throughout the shift
• Greet and serve guests in a personalised, polite and friendly manner
• Deal with any complaints in a calm and professional manor and report to the manager
• Take orders, serve customers and process card and cash payments with care
• Responsible for security (product and cash), taking payments accurately and be vigilant for shoplifters and fraudulent credit cards etc.
• Keeping up to date with special promotions and educating other members of staff
• Ensuring compliance with all legislation, H&S and food hygiene.
• Close down the tea room at the end of the day which includes the safe storage of food, clean down of the coffee machine and all associated equipment & closing the till
• Regularly check the coffee machine and equipment to ensure it is running to the correct specifications.

The personal skills that is required for the job:

• Having a friendly and engaging personality, a good communicator, able to work under pressure.
• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
• Need to be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
• You will be on their feet for most of the day and may be required to lift and carry trays and crockery, restocking shelves etc.
• You should have a comprehensive understanding of the menu and be able to assist a customer with their choices
• An effective, well organised and efficient team player with a strong sense of discipline and urgency.
• Knowledge of till operation and cash handling.
• Excellent standards of personal presentation smart appearance and articulate.
• Food Hygiene qualifications
• You will need to become a first aider and a fire marshal (training will be provided)

HOURS: You will work on a rota basis which means you will be required to work one weekend in four.

IMPORTANT: You will be responsible for a set of keys to the tea room which you must keep safe and should be returned if you wish to leave or move away from this role.